In order that we may provide the best possible level of care for your pet, we invest a great deal in the latest equipment and a well-trained team of staff. We do appreciate that fees can sometimes appear expensive and are constantly reviewing our prices to ensure we provide good value for money. Fees are payable at the end of each consultation, the collection of your pet or the collection of medication, diets etc. If you feel you are unable to comply with the above terms you must make it clear to our staff before any treatment is carried out. We do not carry accounts without prior arrangement with management.
The equipment that we are use is a major cost item to the practice and is paid for by client fees. We use a price list that covers most eventualities so an estimate can be given. However this will often be a range and may not always include treatment costs until the diagnosis can be made. If your pet is hospitalised please feel free to ask for an update on your account. We do recommend that clients consider a pet health insurance policy to cover unforeseen medical problems. Insurance can bring much peace of mind!
If you would like details of consultation fees and routine procedures such as neutering, please contact reception for up-to-date pricing. If your pet has a more complex problem, the vet will be pleased to give you an estimate of further treatment costs at the time of your consultation, before you decide whether or not to go ahead with any recommended investigations and/or treatment.
Cash and all major credit/debit cards are accepted except American Express.
Payment will be expected at the time of the consultation or upon collection of your pet. A fee is charged for repeat consultations unless otherwise specified.
If you feel you will be unable to pay for the cost of our services then you must state this prior to the commencement of treatment. In certain instances there may be various charities that may be able to undertake the treatment required or may be able to contribute towards the cost of the treatment for clients receiving the qualifying benefits.
Please ask a member of staff for further advise regarding assistance from animal charities if required.
In the event of non-settlement of fees at the conclusion of treatment, future services will be withdrawn and as a last resort we have the right to not discharge patients from the hospital until our fees are paid in full.
You will need to check with your insurance company about your level of cover, any exclusions you may have and what excess you will need to pay. We will do our best to help with this process, but insurance companies often prefer to deal direct with the policyholder.
Any shortfall in the cost of the treatment which is not covered by your insurance company will be payable to us by you.
Although we do not routinely make direct claims from insurance companies, they can be arranged with certain insurance companies under certain circumstances, provided that you have discussed this with us, either prior to your appointment or during your initial consultation with the vet, before any investigations or treatments are undertaken. Please be aware that direct claims often necessitate quite lengthy preparation, which may delay possible investigations and surgery.
Direct claims cannot be requested at the time of collection of your pet, after treatment has already been given.
We provide this information to assist clients on low incomes or benefits to seek help with the cost of veterinary fee/services. Please note any decisions regarding assistance towards the treatment of sick or an injured pet is not at our discretion.
Should you book a routine operation in and wish to pay weekly/monthly in advance, this can be arranged, please ask at reception.